Need help now? 01473 622888 | [email protected]

Domestic abuse hotline: 0800 977 5690

Our Services

Providing support, assistance and challenge to young people and families in need of support


Community Safety

In the last year we have:

  • Made 63 child and 33 vulnerable adult Safeguarding referrals to Social Services and followed these up to ensure they were being actioned.
  • Contributed to the 63% reduction in Street Drinking incidents in Ipswich and helped to almost half the number of people drinking on the streets.

Domestic Abuse Outreach Service

Domestic abuse has a negative impact upon many families, individuals and households across Suffolk. Commissioned by Suffolk County Council, Anglia Care Trust (ACT) delivers the  Domestic Abuse Outreach Service (DAOS).


For professionals – to get support for your clients from this service, please download the referral form below and either email to [email protected] or fax to 01473 618660.

For individuals, please ring our freephone support and guidance line: 0800 977 5690

Drug and Alcohol Recovery Service

This Public Health partnership service employs two outreach officers to work with those most vulnerable in Ipswich who have complex needs including substance misuse and housing issues; an outreach officer also offers support across the west of Suffolk, specifically targeting Haverhill and Newmarket.

Previously known as the Alcohol Recovery Service, the change in name reflects the issues faced by our service users. In the last year alone, we have supported 23 people into recovery, ranging from medical help, Turning Point engagement, attending detox and residential rehab clinics. Most importantly, support to service users to sustain their accommodation has contributed towards other positive outcomes through the year – 15 are no longer homeless. Police statistics show 63% decrease in street drinking events since the commencement of the project in early 2017 and the number of service users drinking on the streets has more than halved in the year. We work alongside the Police and the Start Afresh programme.

Referrals in the Ipswich area can still be made via the Start-Afresh meeting coordinated by Ipswich Borough Council.

Referrals for clients in Haverhill and Newmarket can be made via the Housing Forum chaired by St Edmundsbury Borough Council or by contacting [email protected]

Alcohol Outreach

Funded through the Police and Crime Commissioner and St Edmundsbury and Forest Heath Community Chest grants, this project provides an Alcohol Recovery Officer to deliver an Alcohol Outreach Service across Suffolk. This service provides vital support to vulnerable people who are part of or on the periphery of the street drinking community. Referrals to the service have identified service users who are at risk of losing their accommodation or have been reported as causing antisocial behaviour due to alcohol consumption.

This grant has allowed us to build on our existing work with the street drinkers in Ipswich. Through this grant we are able to access hard to reach individuals who are often isolated and find it difficult to access mainstream services across Suffolk.  We are able to implement changes in behaviour with the long term aim of reducing the number of people who go on to need support from crisis based interventions.

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Housing Services

In the last year we have:

  • Assisted 170 people being released from prison to find suitable and sustainable accommodation – a prerequisite to settling back into the community and reduce re-offending.
  • Helped 26 people to move through our Supported Accommodation into independent living – all of these were offenders who have not offended whilst they have been supported by ACT.
  • Added 12 more properties to our Triangle Tenancy Scheme which opens up the private rented sector to vulnerable people who would not have been able to get a private rented property because they were on benefits or had no reference or guarantor.

Accommodation Based Support

The accommodation based support service provides short term housing support services for people who are living in temporary accommodation. The key aims of such services are to enable people to develop their skills in maintaining a home and assist them in finding a permanent home of their own. In providing accommodation based services, Anglia Care Trust works with adults.

Adults – Working with offenders and vulnerable adults who are at risk of re-offending, individuals are referred by external agencies. Anglia Care Trust maintains a waiting list for those whose immediate housing need cannot be met.

Triangle Tenancies Scheme

The scheme is a response to a lack of accommodation for vulnerable people who are able to live independently and ready to move into permanent accommodation. Anglia Care Trust works closely with local private landlords, leasing accommodation from them in order to sublet to those individuals who have successfully demonstrated their ability to manage a tenancy.

Anglia Care Trust provides the necessary tenancy management throughout the lifetime of the lease and we work closely with other support agencies to ensure individuals settle into an independent lifestyle.

Suffolk Offender Accommodation Project

Anglia Care Trust has been commissioned jointly by Suffolk County Council Supporting People and the Norfolk and Suffolk Probation Trust to deliver the SOAP project across Suffolk. It has long been recognised that one of the key ways to reduce re-offending is to ensure that offenders have suitable and sustainable accommodation and this is the main aim of the project. Working across the county, with bases at Ipswich, Bury St Edmunds and Lowestoft Probation offices, ACT identifies the best possible accommodation for each person referred to the service dependent on their individual needs. We recognise that everyone has different circumstances and as such, different housing needs and aspirations. Our trained Accommodation Support Officers assess each case, working closely with the Service User to meet these needs as closely as possible.

SOAP Service Users can be referred to ACT from Probation Services, Integrated Offender Management teams, other Criminal Justice Agencies and through self-referral.

As well as sourcing accommodation, we assess the Service User’s holistic needs and signpost them onto other agencies and services which may well assist them. The aim of the holistic approach is to:

  • Reduce homelessness and the cycle of homelessness.
  • Enable offenders leaving prison, institutional care, approved premises and other similar situations to access suitable and sustainable accommodation.
  • Reduce re-offending by achieving both of the above points
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Advice, Guidance and Advocacy

In the last year we have:

  • Contributed to the 63% reduction in Street Drinking incidents in Ipswich and helped to almost half the number of people drinking on the streets.
  • Managed £862,000 of debt on behalf of 198 Service Users.
  • Supported 55 Looked After Children to get their voices heard where they have had a complaint or an issue to resolve about their care.
  • Supported 5 Young People leaving care to learn how to live independently as well as to remain in education and training.

Money Advice

Our money advice service works on 3 levels:

  • Delivery of high level case work, directly supporting individuals and families with significant money advice/debt concerns
  • Raising awareness of money/debt issues, it’s impact and enabling people to take positive action
  • Building on the guidance given and offering mentoring support to help people embed financial learning in their own home.

Employment Advice

This service provides assistance to individuals wanting to gain paid employment. We support individuals in the following areas:

  • Developing confidence and self esteem
  • Building CVs and job applications
  • The appropriate disclosure of offences
  • Liaising with and referring to learning and training providers.

To make a referral to the service, please complete the referral form available on the Referral page

Appropriate Adult Scheme

The role of the Appropriate Adult was implemented under the Police and Criminal Evidence Act 1984 (PACE). It was introduced to strengthen fairness and reliability of confessional evidence; particularly for those identified as vulnerable – juveniles (under the age of 18) and adults believed to be suffering from mental health issues or a learning disability.

The purpose of the Appropriate Adult is to:

  • Advise detainees of their rights and ensure those rights are being upheld
  • Observe the interview to ensure it is being conducted fairly – intervening if necessary
  • Facilitate good communication between all parties
  • Ensure welfare needs are being met and that detainees are safeguarded whilst in police custody.

The role of the AA is supported by our volunteer workforce who attend interviews at the Police Investigation Centres in Ipswich, Gorleston and Bury St Edmunds. We also attend Benefit Fraud Investigation interviews throughout the county by arrangement.


Offering one to one mentoring support, the service offers vulnerable individuals, particularly young people, the opportunity to have a mentor to support and guide them aiming to:

  • Reduce  offending and/or anti-social behaviour through involvement in positive activities
  • Raise awareness to the consequences of risk taking behaviours
  • Build the resilience of and provide support to vulnerable individuals (reducing the risk of exposure to abusive situations and improving life chances)
  • Reduce the gap between disadvantaged young people and their peers by funding sustainable activities
  • Support individuals to develop positive relationships.

We are really fortunate to be supported by the LD Rope Charitable Settlement who fund us to recruit and train our mentors.

The mentoring support is delivered by trained volunteers and can range from a set period of visits for a young person, to an open ended arrangement for a family. Volunteers also support the resettlement of offenders when they leave prison by helping them to find accommodation and set up in their new home.


Mediation is an impartial, confidential and solution based service offered by Anglia Care Trust and delivered by fully trained staff and volunteers (accredited by Mediation UK) who can provide this service throughout the county.

The service is open to anyone and aims to improve relationships for individuals, families and communities experiencing conflict – for example, a neighbourhood dispute. We offer mediation in locations that meet the needs of the beneficiaries with the proviso that all parties feel safe and comfortable at the venue. Each party has one individual session with the mediator and then a joint session is held if all parties agree. When an agreement is reached, this is put in writing and signed by all parties. Mediation is a chargeable service costing £225 total for the outlined provision, where there are two parties involved. Please contact us if conflict involves multiple parties for a revised service charge.

To make a referral to the service, please complete the following referral form

SEND Advice and Guidance, Mediation and Disagreement Resolution Services

The Children and Families Act 2014 will change the way special educational needs and disability (SEND) provision is delivered. Children and young people with special educational needs and disability from birth to age 25 will be subject to Education, Health and Care (EHC) Plans from 1st April 2015 which will replace Statements of SEND and Learning Difficulty Assessments (LDA).

From 1st April 2015, the Special Educational Needs and Disability Information, Advice & Support Service (SENDIASS) have commissioned Anglia Care Trust to provide a free and impartial service to offer SEND Mediation or Disagreement Resolution and advice and guidance associated with this.

This service is completely free of charge and confidential and you can call the ACT Helpline on 01473 618675 to access this SEND Mediation or Disagreement Resolution advice and guidance or for more information.

Independent Visiting Service

Independent Visiting is on offer to any young person in care and is designed to provide positive time out of the placement setting. It can be described as ‘someone you can talk to whilst having fun’.

Independent Visitors primarily take time to listen to and understand the young people, their interests and what they like to do. Visits are usually monthly although this can be varied to meet the needs of the young person.

The majority of Independent Visitors are trained volunteers who want to work with young people.

To make a referral to the service, please complete the following referral form

Advocacy Service

An Advocate will work with the young person to understand their wishes and feelings and then either help them to represent those views or in some cases speak on the service user’s behalf. It is not the role of an Advocate to instruct or direct the service user. Communications are confidential unless safeguarding concerns are identified and all service users will be made aware of this.

Whilst many advocacy referrals are made by social workers, any professional working with a young person can, with the young person’s permission, contact Anglia Care Trust and request an Advocate by the completion of a referral form.

The service is available to those:

  • Aged up to 18 who can understand and use an Advocate or
  • Aged up to 19 if they have a disability or
  • Aged up to 24 if a care leaver engaged in higher education (Children Act 1989)
  • Advocacy services are available to children and young people who are any of the following:
  • Looked after (children in care)
  • Subject to child protection arrangements
  • Designated as children in need
  • Care leavers
  • Those aged 16/17 who are homeless or have been allocated a social worker
  • Those who have a statutory right to have the support of an Independent Advocate

To make a referral to the service, please complete the following referral form

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