Additional Support Added

During lockdown, we’ve been working differently. We’ve adapted our services to suit the needs of our service users at this difficult time.

Lockdown has put women and men affected by domestic abuse in a more difficult situation than usual – being confined at home with an abuser, without the usual opportunities to be able to get help. Dropping kids at school, shopping and doctors appointments can be a chance for sufferers to appeal for support.

We have partnered with Suffolk County Council to provide a 24-hour Domestic Abuse hotline for Suffolk and are urging anyone experiencing or at risk of, domestic abuse to make contact, when
safe to do so. Anyone with concerns, including professionals who may be supporting clients, as well as friends and families who are concerned for loved ones, can access this local support.

Domestic abuse remains a priority for partners across Suffolk during this period. Paul West, Cabinet Member for Communities at Suffolk County Council, said:
“More than ever, it is really important that we look out for each other and if you have concerns about a neighbour, friend or family member please encourage them to reach out for support when it is safe for them to do so. This 24-hour free phone line is a vital lifeline in helping those in need.”

In order to offer as many ways as we can for our service users to receive support, advice and action from ACT, we’ve also introduced a live webchat service which is available each day from 9 am to 5 pm Monday to Friday:

Our website also allows visitors to view information discreetly – if someone walks into the room, pressing the Quick Exit! button reverts the site to the BBC News website.

As always, if people are in immediate danger they should call the police on 999. If someone is unable to speak or make a sound but needs immediate help, they should call 999 and stay on the line, then press 55 when prompted and the call will be transferred to the police, who will know it is an emergency call.

Finally, the charity Respect offers support for people exhibiting abusive behaviour or who are worried about their own behaviour on 0808 8024040 or at